The following rates will be charged by the City of Rogers for sanitary sewer, water and storm water for usage commencing on January 1, 2013:
Fixed Charges. A monthly charge of $1.34 per meter equivalent (as hereinafterdescribed). For purposes of this section, the meter equivalent charge shall be calculated in accordance with the following schedule:
A tiered monthly water ("commodity") charge is as follows:
No Tier 0-999,999,999 gallons
PenaltyThere will be added to the current billing, if not paid by the due date, a late charge of 1.5% for each month or part thereof calculated against the arrears.
Land Use/Billing CategoriesCity Staff is directed to review and identify the appropriate land use and billing categories for all property within the City. The billing category shall coincide with the actual use of the property.
Back Billing and RefundsCity staff is authorized to charge back for a period of one year (back billing) properties that are identified as having been inappropriately charged; similarly, staff is authorized to refund for up to two years for properties that we improperly billed.
Certification FeeAt such time as a property is eligible for certification of utility charges, City staff shall charge a certification fee of $50.00 to each account that qualifies for certification.
Please call City Hall (763-428-2253) for utility billing to set up or cancel service before moving in or out. This will allow us to calculate your bill accurately.
Yes. Recycling is billed to every residential customer in the city. It is your choice to recycle or not, however no credits can be given for choosing not to recycle.
No. Sewer charges are based on water usage for your winter reading, so that you are not paying for sewer on water you use outside in the summer months. This would include irrigation, watering of plants, washing vehicles, and filling swimming pools.
There are drop boxes at 12913 Main Street and 22350 South Diamond Lake Road. You can drop off your payments at City Hall during regular business hours (8:00am to 4:30pm).
You can not pay by credit card over the phone or through the website, but you can stop at City Hall and pay with a credit card at the front desk. Direct payment plan (ACH) is also available, which is an automatic payment plan with your checking account.
The City does charge a penalty for late payments. Any annual unpaid utility bills are assessable and will be applied to Hennepin County Property Tax statements with interest and possibility of additional fees.
Leaks can be costly, even the smallest leak can cause a spike in water bills. A pin hole size leak can amount to losing 185 gallons per day which is 5,550 gallons loss per month. It is highly recommended to have any leak repaired by a licensed plumber.
The iron ranges from 1.3 to 1.6 milligrams per liter.
You will receive a bill every other month for residential customers and monthly for commercial accounts.
When looking at your bill if there is an (e) next to either number (previous usage, current usage) it indicates an estimated reading. If this happens for more than two consecutive bill cycles please contact City Hall at 763-428-2253 to schedule an appointment for investigation and or repair.
The storm water fee is different from the sanitary sewer in that, it is the fee for storm water runoff (water that travels thru the storm sewer system, ditches or drainage ponds). As with recycling, it is also charged to every residential and commercial customer. Residential customers are billed a flat fee, whereas commercial customers are billed based on a calculation of acreage and hard surface area
The utility department may leave a card for several reasons. The most common reasons is that there is a problem with us getting a meter reading and that you will need to call City Hall at 763-428-2253 to set up an appointment to have it repaired. It is important that you call as soon as possible to make sure taht you are not having estimated readings for an extended period of time which may cause an over or under billing for your water.