How does a resident set up or cancel water services?
Please call City Hall (763-428-0920) for utility billing to set up or cancel service before moving in or out. This will allow us to calculate your bill accurately.
Am I billed for recycling even if I don't recycle?
Yes. Recycling is billed to every residential customer in the city. It is your choice to recycle or not, however no credits can be given for choosing not to recycle.
Do I have to pay sewer on water I am using outside in the summer?
No. Sewer charges are based on water usage for your winter reading, so that you are not paying for sewer on water you use outside in the summer months. This would include irrigation, watering of plants, washing vehicles, and filling swimming pools.
How can I pay my bill?
There are drop boxes at 12913 Main Street and 22350 South Diamond Lake Road. You can drop off your payments at City Hall during regular business hours (8:00am to 4:30pm).
You can not pay by credit card over the phone or through the website, but you can stop at City Hall and pay with a credit card at the front desk. Direct payment plan (ACH) is also available, which is an automatic payment plan with your checking account.
Are there late fees?
The City does charge a penalty for late payments. Any annual unpaid utility bills are assessable and will be applied to Hennepin County Property Tax statements with interest and possibility of additional fees.
How do leaks effect my bill?
Leaks can be costly, even the smallest leak can cause a spike in water bills. A pin hole size leak can amount to losing 185 gallons per day which is 5,550 gallons loss per month. It is highly recommended to have any leak repaired by a licensed plumber.
How much iron is in the water?
The iron ranges from 1.3 to 1.6 milligrams per liter.
What is the hardness of the water?
How often do I receive my bill?
You will receive a bill every other month for residential customers and monthly for commercial accounts.
My bill has the "(e)" , what does that mean?
When looking at your bill if there is an (e) next to either number (previous usage, current usage) it indicates an estimated reading. If this happens for more than two consecutive bill cycles please contact City Hall at 763-428-0920 to schedule an appointment for investigation and or repair.
What is the storm water utility fee?
The storm water fee is different from the sanitary sewer in that, it is the fee for storm water runoff (water that travels thru the storm sewer system, ditches or drainage ponds). As with recycling, it is also charged to every residential and commercial customer. Residential customers are billed a flat fee, whereas commercial customers are billed based on a calculation of acreage and hard surface area
What is the Card that I received on my door for?
The utility department may leave a card for several reasons. The most common reasons is that there is a problem with us getting a meter reading and that you will need to call Public Works at 763-428-8580 to set up an appointment to have it repaired. It is important that you call as soon as possible to make sure that you are not having estimated readings for an extended period of time which may cause an over or under billing for your water.